Overview
10-Day Office Assistant Training at the Personnel Training Academy (PTA)
The Personnel Training Academy provides a concise yet comprehensive 10-day training program for individuals aiming to excel as Office Assistants. This program is meticulously designed to cover essential office skills, etiquette, safety, and basic technical knowledge.
Day 1: Office Presentation
- Decoration and Cleanliness: Techniques for maintaining an aesthetically pleasing and clean office environment.
Day 2: Professional Etiquette
- Protocol Maintenance: Best practices for professional interactions, greetings, and maintaining decorum in the office.
Day 3: Office Safety
- Emergency Protocols: Understanding and following safety rules for emergencies like fire (smoke handling) and chemical spills (pesticide safety).
Day 4: Personal Care and Conduct
- Self Maintenance Tips: Personal grooming and conduct to uphold a professional image.
- Discipline: Importance of punctuality, organization, and adherence to office regulations.
Day 5: Health and Hygiene
- Hygiene Practices: Educating on personal hygiene and safe practices when purchasing and consuming eatables.
Day 6: Hospitality Skills
- Serving Techniques: Training in the proper handling of trays and serving etiquette to professionally cater to guests and staff.
Day 7: Mail Management
- Mail Handling and Delivery: Efficient systems for managing, distributing, and dispatching office correspondence.
Day 8: Communication Skills
- Telephone Etiquette: Techniques for professional telephone conversations and accurate message relaying.
- External Communication: Effective communication skills for representing the office in external dealings.
Day 9: Technical Proficiency
- Basic Computer Knowledge: Practical sessions on fundamental computer operations and software applications relevant to office tasks.
Day 10: Equipment Handling
- Handling Office Machines: Practical orientation for the simple operation of common office machinery such as printers, copiers, and shredders.
Conclusion
Graduates of this program will be well-equipped with the practical skills and knowledge to perform their duties efficiently as Office Assistants. They will be able to maintain a professional office environment, handle emergencies, manage communication internally and externally, and operate essential office equipment.
