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Nepal Telecommunications Authority (NTA) instructed the Service Providers:
The Nepal Telecommunications Authority (NTA) has instructed the service providers to provide clear information on the internet bandwidth after complaints of non-availability of internet speed as mentioned in the agreement. The NTA instructs users to see for themselves how much Internet is used at what time. After such an arrangement, users can get information about the quality of the internet they have connected and the number of devices being used, said Vijay Roy, director of NTA. "Even when the internet speed is slow due to being connected to a router or many devices, there are complaints," he said.
According to the NTA, the service provider will not have to bear an additional burden to make such an arrangement. Even now, service providers including WorldLink and Subisu have made such arrangements, but it has not been widely used at the user level. During the NEA's monitoring, some service providers made such arrangements but the users were not informed, said Roy. He says that after logging in based on the user ID and password provided by the service provider, the user can easily see the internet bandwidth used at different times with a graph.
He said the NTA's directive would also apply to telecom service providers providing mobile internet services. The mobile service provider has to provide the reality of the internet used through apps or any other means. As NTA has directed to make such an arrangement immediately, action will be taken if it is not implemented.
The NTA has said that the implementation of this provision will benefit all the users, service providers, and regulators. This will create a situation where users will not be able to know the reality of the internet, service providers will have fewer complaints about internet speed and regulators will only get real complaints, says director Roy. Apart from the internet, other complaints related to telecommunications are being provided online by the authority, he added. He also said that online monitoring has also started. The NTA is now automating the monitoring of issues including bandwidth being imported by the service providers from its own office.
