Ministry of Education, Science, and Technology Reform Unit Established to Address Citizen Complaints Swiftly

A new government reform unit has been formed within the Ministry of Education, Science, and Technology to expedite the resolution of citizens' complaints. This unit, led by Suman Ghimire, Joint Secretary of the Ministry's Administration Division, includes key officials from various branches of the ministry.

Key Members of the Reform Unit

• Suman Ghimire: Joint Secretary of the Ministry's Administration Division (Leader)
• Deputy Director General: Education and Human Resource Development Center
• Officials from Economic Administration Branch
• Planning and Budgeting Branch Members
• Law and Decision Implementation Branch Representatives
• Undersecretary: Curriculum Development Center
• Deputy Director: Technical Education and Vocational Training Council
• Head of Internal Management Branch

Objectives and Functions

The unit is established under the Good Governance (Management and Operation) Act, 2064, particularly following Section 29 of the Act. It aims to enhance the efficiency and transparency of the ministry's operations.

Main Objectives:

• Address Complaints Promptly: Citizens' complaints related to the ministry will be addressed within 15 days.
• Policy and Procedure Improvement: Provide information, advice, and support for creating and improving laws, policies, and procedures.
• Enhance Office Performance: Utilize the latest public administration and management standards to improve office performance.
• Conduct Training and Seminars: Organize training, seminars, and interactions related to government reforms.

Accountability and Reporting

The unit will submit a monthly progress report to the Secretary of the Ministry and the Minister. This ensures continuous monitoring and accountability of the unit’s activities.

Minister of Education, Science, and Technology Sumana Shrestha emphasized the unit's commitment to transparency. Details of the complaints and their resolutions will be published on the ministry's website, ensuring public awareness and trust in the reform process.

Conclusion

This reform unit represents a significant step towards enhancing governance and ensuring citizens' concerns are addressed promptly and effectively. By incorporating modern public administration standards and maintaining transparency, the Ministry of Education, Science, and Technology aims to foster a more responsive and efficient governmental framework.